The following information describes the customer standards used by NeeDoh for United States orders.
What is the shipping area and cost?
Orders can be delivered within the United States only. Standard Shipping is free.
What is the order timeline?
Orders are usually prepared within 1–2 business days. Standard transit after dispatch generally takes another 4–6 business days, not counting weekends or US federal holidays.
How is tracking provided?
Tracking information is sent to the order email after dispatch.
May I update an order?
Send the request before shipment whenever possible. We cannot promise that an order already in processing can be changed.
What are the return and refund timeframes?
An eligible return or exchange may be requested within 30 days of delivery. We cover approved return shipping. After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days, with possible additional provider posting time.
What if a product is damaged, missing, or incorrect?
Contact us with the order details and helpful photos so we can investigate and provide the appropriate remedy.
Which payment methods can I use?
The secure checkout lists the methods currently available for the order, and payment is settled in USD.
Contact information
NeeDoh
Email: Support@NeeDorn.shop
Phone: 816-798-4619
Address: 8841 Fox Park Dr, Saint Louis, Missouri, 63126, United States